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GENERAL

 

TheHoppingRabbit provides an online solution and marketplace platform for you. You agree that the services provided by service providers through this website shall be used only to make legitimate reservations or purchases and shall not use this website for any other unlawful or prohibited purposes. All contents of this website may not be reproduced, modified, copied, republished, distributed, transmitted, displayed, transferred, or sold without written permission of TheHoppingRabbit. You will receive a confirmatory notification to inform you with whom your reservation or purchase service contract is made, in some cases, it will be TheHoppingRabbit, in other cases, it will be a third party where TheHoppingRabbit is acting on its behalf. If there are any changes or cancellations to the details supplied by you (reservation or purchase request and your profile) it is your responsibility to inform TheHoppingRabbit at least 5 working days before the reservation date, otherwise, it will be chargeable.

TheHoppingRabbit Terms and conditions may subject change which applies to all services available in this site. By accessing, browsing, and using TheHoppingRabbit ("mobile" and/or "desktop") website or any kind of applications through TheHoppingRabbit online platform to make a reservation and/or purchase of service, you have acknowledged and agree to have read, understood, and agreed not to:

  • Reproduce, copy, distribute, modify, publish, transmit, display, use, reuse, re-publicize, assign, sublicense, sell, or exploit for any public or commercial purpose, any portion, use of or access to this site.

  • Attempt to change, add to, remove, deface, hack or otherwise interfere or any material or content displayed on this site; and/or

  • Access or use this Site in any way that could or is intended to damage or impair this Site, or any server or network underlying the site, or interfere with anyone else's use and enjoyment of this site.

If you do not agree with any part of the following Terms & Conditions, you must not use https://www.TheHoppingRabbit.com ("TheHoppingRabbit") site.

SERVICES: RESERVATIONS & CANCELLATIONS

 

All types of service bookings will be on first-come-first-served basis.

All Cancellations of reservations are required in writing via email to sales@thehoppingrabbit.com at least 3 working days in advance. There will not be cancellation fees but a full refund may not be entitled. However, the amount charged will not be refundable for last-minute cancellation less than 72 hours prior to the booked service date. TheHoppingRabbit will not be any liability or responsibility for the consequences of your late arrival or no-show or any last-minute cancellation

SERVICES: REFUND

 

TheHoppingRabbit reserves the right, in the event of a reservation or booking being canceled by the customer, to charge cancelation fees as follows:

  • Cancellation within 72 hours of booked service date: no refund.

  • Cancellation more than 72 hours but less than 5 days of booked service date: 50% refund.

  • Cancellation more than 5 days in advance 100% refund.

Refund is not eligible for e-voucher applied for the canceled transaction

eMARKETPLACE: PRODUCT PRICING & AVAILABILITY

TheHoppingRabbit is unable to confirm the price or availability of the product until your order is placed. The Pricing or availability errors may occur in the TheHoppingRabbit eMarketplace or through reseller/retailer. The receipt of order confirmation does not conclude our acceptance of an order or our confirmation of an offer to sell product(s). TheHoppingRabbit reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice. TheHoppingRabbit may, at its discretion, either contact you for alternative product(s) options offering or cancel your order and notify you of the cancellation. The Pricing for the product(s) may be different within the TheHoppingRabbit eMARKETPLACE or from  TheHoppingRabbit mobile website.


eMARKETPLACE: EXCHANGE POLICY

For the exchange issue, please drop us an email at Sales@thehoppingrabbit.com  together with a snapshot of the defect area upon receiving the product(s). The Exchange item(s) have to be mail back to us up to 7 working days (subject to a specific product) from the delivered date.
Change of mind is not applicable for the exchange policy and clothes must not be washed and in its original packaging. The product measurement may vary between 0.2” – 0.8”, this will not be considered as defects. The colors of item(s) may be slightly brighter or different on-screen monitor due to studio lighting. 

eMARKETPLACE: DELIVERY

As the order will be shipped to an address designated by you. TheHoppingRabbit will be not responsible for any shipment unable to deliver due to incomplete address, lack of information given by customers or the recipient in the absence of the addresses, and Any loss or damages caused by any relevant courier companies. 

PAYMENT

There are two types of payment options partial and full payment for every service; full payment may be required for selected services and/or the festive season. The final partial full payment is required on the booked date of your reservation. A surcharge will be imposed for no-show customers. All online checkout payments including eMarketplace will be using PayNow, Paypal or QR transactions.

Payment made does not constitute confirmation of the booking; should be any unforeseen circumstance, TheHoppingRabbit will refund the full amount according (refer to refund policy). There will be an email forward to the customer upon payment made.  A confirmation notification will also be notified to the customers via email once the reservation or purchase is made.  During the service booked date, the Customer will receive a confirmation email within 1 - 5 working days. If In the event that full payment is not received for selected services, TheHoppingRabbit reserve the right to cancel of reservation, and the deposited Payment amount made will be forfeited.

INDEMNIFICATION

 

You agree to defend, indemnify, and hold harmless to TheHoppingRabbit against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material (including Software) or your breach of the terms of this agreement or inaccuracy of information or the availability and/or quality of products and/or services provided by third-party service providers. TheHoppingRabbit shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding.

PRIVACY POLICY

 

Effective date: 9th of October 2019 site ("us", "we", or "our") operates the https://www.TheHoppingRabbit.com website (hereinafter referred to as the "Service"). TheHoppingRabbit honors its obligations under the Confidentiality Agreement of THEHOPPINGRABBIT customer details and the Service Level Agreement with Service Providers. Hereby TheHoppingRabbit agrees to maintain in strict confidence, and not disclose to any unauthorized third party, or otherwise use or license any proprietary or confidential information, including strategies, business plans, and rates, of Service provider that it may receive from Service provider during the term of this Agreement, without Service provider prior written consent.

This PRIVACY POLICY is regarding the collection, use, and disclosure of personal data when you use our services and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

PERSONAL DATA COLLECTION

 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data") as well as the ensure the service transaction you reserved or purchased, to be completed smoothly. Personally, identifiable information may include, but is not limited to: Email address, First name, and last name, Phone number, Address, State, ZIP/Postal code, City.

TRACKING AND COOKIES DATA

 

TheHoppingRabbit may use cookies to track the activity on our online platform and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other

tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Services. You can instruct your browser to refuse all cookies

or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

 

LINKS TO THIRD PARTY SITES

 

TheHoppingRabbit online platform may contain hyperlinks to websites operated by other parties, hereinafter such hyperlinks are provided for your reference and are provided solely as a convenience to you only. If you use these links, you will leave this Site. TheHoppingRabbit does not control such websites and is not responsible for their contents. TheHoppingRabbit inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. Thus, TheHoppingRabbit does not endorse or make any representations about them or any information, software, or other products or materials found there, or any results obtained from using them. If you decide to access any of the third-party websites linked to this website, you do this entirely at your own risk.

 

FORCE MAJEURE

 

Includes war, the threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity, natural or industrial disaster, governmental regulations, communication or utility failures, fire, adverse weather conditions, flooding, massive traffic jam or disturbances, technical or maintenance problems, unforeseen operational decisions of transportation such as changes of schedule, or any unforeseeable or unavoidable event beyond the TheHoppingRabbit's control.

LIMITATION OF LIABILITY

 

THEHOPPINGRABBIT MAKES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR COMPUTER DEVICES OR OTHER IOT (INTERNET OF THINGS) PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS SITE OR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, OR IMAGES FROM THIS SITE.

 

Disclaimer of Warranty; Limitation of Liability

TheHoppingRabbit does not accept any liability for any injuries, losses, claims, damages or any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or for any products or services purchased from TheHoppingRabbit. TheHoppingRabbit does not guarantee the availability and/or quality of products and/or services, accuracy of information provided by third-party service providers.

 

  1. You expressly agree that you use this site at your own risk. The content at this site is not promised or guaranteed to be correct, complete, or up-to-date. This site is provided on an “as is” and “as available” basis without express or implied warranties of any kind, including but not limited to: implied warranties of merchantability or fitness for a particular purpose, warranties of title, or warranties of non-infringement.

  2. Neither this site, its affiliates, nor any of their respective employees, agents, third-party content providers, or licensors warrant that this site will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this site, or as to the accuracy or reliability of any of the content provided on or through this site.

  3. This Site, its suppliers, any person or entity involved in creating, producing, or distributing this site, or other third parties mentioned at this site, are not liable for any damages whatsoever. Such damages include, without limitation: any indirect, incidental, special, consequential or punitive damages; damages resulting from lost profits, lost data, or business interruption; or any other damage resulting from the use, inability to use, or the results of use of this Site, any websites linked to this Site, or the materials or information or services contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory, and whether or not this Site has been advised of the possibility of such damages. If your use of the materials, information, or services from this Site results in the need for services, repair, or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you.

  4. This Site does not intend any references to entities, products, or services in the content or any links on this Site to be endorsements of such entities, products, or services.

COPYRIGHT AND TRADEMARK

 

All contents of this website are copyright 2020, TheHoppingRabbit.com, and trademarks of TheHoppingRabbit. All other products, services, and/or company names mentioned herein are used for identification purposes only and may be trademarks of their respective owners.

WARRANTIES AND DISCLAIMERS ALL MATERIALS SUCH AS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED ON "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TheHoppingRabbit excludes any warranties, express or implied, as to the availability, quality, timeliness, or performance for a particular purpose of any of the products or services available at TheHoppingRabbit.com.

IN RESPOND TO POST COVID-19 CIRCUIT BREAKER SAFETY MEASURES

As Singapore exists the circuit breaker after 1st June 2020, TheHoppingRabbit will remind our business network partners, vendors, 3PLs to perform work safety procedures and practice personal hygiene for themselves and their employees. 

 

These measures include and do not limit to the following:

  •  Implement detailed temperature monitoring plan and safe management measures

  • Telecommunication, less face to face talk time and encourage more O2O (offline to online) channels, unless is essential

  • Implement declarations on employees such as travel history, quarantine, stay home notice, isolations on any symptoms or closed contact to confirmed COVID-19 cases

  • Enforce unwell employees should not report to work and should consult a doctor 

  • Enforce 14 days stay home rest policy before allowing employees to go to client's premises 

  • Implement a split team arrangement, to avoid over-crowding on service site

  • Limit the number of employees per each client's premises

  • Limit the time spend at client's premises for employees to leave the client's premises as soon as they have completed the work given

  • Implement regular disinfection protocol measure on touchpoints and equipment

  • Must always require employees to wear masks at client's premises

  • Ensure the employees comply with the safe management measures implemented and apply at the client's premises

  • Ensure a clear physical spacing of at least 1 meter between employees and clients upon work

  • Ensure anyone who has a temperature of 37.5-degree celsius and above must not enter any client's premises or report to work

For more information on the Safe Management Measure, may refer to the Ministry of Manpower's Website directly.

CHANGE OF THIS TERMS AND CONDITIONS

 

TheHoppingRabbit reserve the right to change or revise the Terms and Conditions at any time. Please visit this page from time to time to review the most up-to-date Terms and Conditions.

 

Terms and Conditions were updated on January 2022

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